Managed Services
Peace of mind, managed...
KINTEGRIS – The MSP you can trust to provide the reliability, availability and peace of mind your business deserves….no matter how complex or far reaching.
At Kintegris, we deliver proactive, round-the-clock IT support designed to keep your business operational
Powered by NinjaOne, our comprehensive service desk offers seamless 1st, 2nd, and 3rd-line support managed entirely from the UK. Whether you need immediate remote troubleshooting or expert engineering on-site, our team is available 24x7x365 to handle your technology infrastructure so you can focus on growth.
Enterprise-Grade IT Management, 24x7x365
Enterprise-Grade IT Management, 24x7x365
We don't just wait for things to break. By integrating industry-leading NinjaOne automation into our workflow, we actively monitor, patch, and protect your environment in real time. From day-to-day user queries to complex infrastructure architecture, Kintegris provides a fully managed, multi-tiered support ecosystem tailored to your operational needs.
Our Multi-Tiered Support Structure
1st Line Support: Rapid Response
Our UK-based service desk serves as your single point of contact for all IT disruptions. We focus on fast triage and immediate resolution for standard technical issues, ensuring your team experiences minimal downtime.
2nd Line Support: Deep Technical Triage
When desktop, network, or software issues require deeper investigation, our experienced technical analysts step in. Utilising secure, instant remote-access tools, they diagnose and resolve complex configurations swiftly.
3rd Line Support: Expert Infrastructure Engineering
For high-level network topology, server escalations, and critical system architecture, our senior engineers provide enterprise-level expertise. They oversee your most vital assets to ensure optimal performance and security.
We lean on automation, we don’t depend on it
We still believe that nothing compares to the reassurance and empathy of a human voice. So whilst automation forms a key part of driving efficiency behind the scenes to streamline workflows, escalation processes and access to key information, this ensures our staff are always available to talk to and have the time to work with you on getting the most out of your IT rather than just fixing it.
Clear SLAs You Can Trust
We categorise every IT request from Priority 1 (Critical Infrastructure Outage) down to Priority 5 (Routine Maintenance). With automation underpinning our entire service delivery model, critical issues trigger instant alerts, allowing us to respond rapidly, beat our SLA targets, and keep your business operational.
Why Kintegris?
Always-On 24x7x365 Care: Fully operated from the UK, our team is awake and monitoring your systems through the night, weekends, and bank holidays.
On-Site & Remote Flexibility: Get the lightning speed of remote fixes backed up by the reassurance of expert engineers deployed straight to your premises when needed.
The Power of NinjaOne: Our advanced toolkit lets us deploy silent updates, patch security vulnerabilities in the background, and fix issues before your staff even notice them.
How difficult is it to switch our IT support over to Kintegris?
We make onboarding completely seamless and stress-free. Our team uses NinjaOne to audit your existing setup silently, meaning we don’t need to disrupt your staff or cause downtime to take over your management. We handle the technical handover from your previous provider directly so you don’t have to get caught in the middle.
Frequently Asked Questions
Wondering what's actually included in managed IT support, or how it works day-to-day? Here's what we're asked most.
We make onboarding completely seamless and stress-free. Our team uses NinjaOne to audit your existing setup silently, meaning we don’t need to disrupt your staff or cause downtime to take over your management. We handle the technical handover from your previous provider directly so you don’t have to get caught in the middle.
They are fully integrated. If SentinelOne detects an active cyber threat on a laptop, it talks directly to NinjaOne to instantly quarantine that machine from your network. This stops malware or ransomware from spreading to your servers or other staff members while our UK-based team handles the remediation. We also use NinjaOne to silently roll out SentinelOne protection to all your devices without interrupting your day.
Not at all. Legacy ITRM or security tools are notorious for being resource hungry and at times bringing your desktop to a standstill mid-workday. Because our agents are cloud-native and rely on intelligent, lightweight AI monitoring, they run silently in the background with near-zero impact on machine performance.
Yes. Our managed IT services can either provide complete outsourced IT support or complement an existing internal IT team.
For organisations with internal IT resources, we can take responsibility for specific areas such as service desk support, infrastructure monitoring, Microsoft 365 and Azure, cybersecurity, device management, projects or escalation support.
This gives your internal team access to additional technical expertise and capacity without having to recruit for every specialist skill internally. It can also free them from routine support and administration, allowing them to concentrate on projects and technology initiatives that are more valuable to the organisation.
We agree responsibilities and escalation processes at the outset so there is clear ownership between our team and yours. The service can then evolve as your requirements change, whether you need occasional specialist assistance, additional capacity or a fully managed IT service.
Our Services
From managed services and cloud to cyber security, network management and strategic planning — Kintegris brings it all together, so you get one trusted partner instead of five different headaches.
Proactive remote and on-site technical support for your users and core infrastructure.
Design, consolidation, implementation and on-going management to leverage the power of Public Cloud
Safeguarding your key systems, business critical data and day-to-day operations from the end user to the perimeter, and beyond.
Work with our consultants to define, budget, plan and execute an IT roadmap, perfectly aligned to your business.
Replace or enhance your existing infrastructure by standardising and centralising management of your cabling, WiFi, connectivity and telephony services.
Designing the right unified comms strategy for your business to communicate and collaborate with staff, customers and the global digital community
Kintegris Limited
Suite S2 Blackwell House
Guildhall Yard
London
EC2V 5AE
Email: info@kintegris.com
Telephone: 020 7139 5185
Company Reg: 17420170